BNC help centre

Answers for local decisions.

Understand discovery, enquiries, verification and account controls—or reach a person when the issue needs one.

Clear information, grounded in local life
Finding a businessSearch, distance, filters and comparisons
Enquiries and repliesConsent, contact and status
Business registrationApplication, membership and verification
Privacy and safetyControls, reports and data requests
Common questions

Start here

How does BNC choose search results?

Results consider text relevance, category fit, distance, profile quality, current availability and review confidence. Sponsored placements are labelled separately.

Who receives my enquiry?

A direct profile enquiry goes only to that business. A matched request is shared only with relevant businesses selected by service and location, under the consent shown before submission.

How do I add my business?

Open List your business and complete the guided application. BNC reviews the submitted details before publishing the profile.

Can a business pay for a better organic rank?

No. Paid visibility is clearly labelled Sponsored. Subscription priority may apply only within explicitly sponsored inventory or eligible lead allocation rules.

How can I report inaccurate information?

Send the profile URL and the specific issue through Contact. Safety, impersonation and ownership issues are prioritised.

Need a specific answer?

Tell us what happened and include the relevant listing or enquiry reference.

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